Privacy Policy

Introduction

mbv88 ("we", "us", "the Operator") is committed to protecting the privacy and personal data of every player who registers and uses the mbv88.club platform ("the Platform"). This Privacy Policy ("Policy") sets out in detail what personal information we collect, the purposes for which we use it, the conditions under which we may share it with third parties, and the rights you have over your own data.

By registering an account on the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. This Policy should be read alongside our Terms and Conditions, which govern the overall use of the Platform.

Privacy at a Glance

The six cards below summarise the most important aspects of how mbv88 handles your data. Full details follow in the numbered sections.

1Who We Are

mbv88 is an online casino and sports betting platform operated for players in Bangladesh and other eligible markets. The Platform is accessible at mbv88.club and provides services including live casino games, sports betting on cricket, football, and other events, slot games, crash games, and card games. For the purposes of this Privacy Policy, mbv88 is the data controller responsible for your personal information.

If you have any questions about this Policy or about how your personal data is handled, you can contact our Data Privacy team at [email protected]. We are committed to responding to all privacy-related enquiries promptly and transparently.

2Information We Collect

We collect personal data through multiple channels: directly from you when you register or use the Platform, automatically when you interact with the Platform via your browser or device, and in limited cases from third-party sources such as payment providers. The table below summarises the main categories of data we collect.

3How We Use Your Information

We use your personal data only for the purposes for which it was collected or for compatible purposes that you would reasonably expect. The principal uses of your data are as follows.

• To register your account, verify your identity, and fulfil our legal obligations under applicable anti-money laundering and Know Your Customer (KYC) requirements.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate financial records in compliance with applicable regulations.
• To provide customer support, respond to your enquiries, and communicate essential account information such as security alerts, transaction confirmations, and policy updates.
• To monitor gaming activity for responsible gaming purposes, including identifying patterns that may indicate problem gambling, and to administer self-exclusion and deposit limit tools where requested.
• To detect, investigate, and prevent fraudulent activity, account abuse, money laundering, and other security threats affecting the Platform or its users.
• To improve the Platform, personalise your experience, and conduct internal analytics that help us understand how players use mbv88 and where improvements can be made — all in a manner that does not identify you individually.

4Legal Basis for Processing

We process your personal data only where we have a lawful basis to do so. The main legal bases on which we rely are as follows.

• Contractual necessity — processing your identity, contact, financial, and gaming activity data is necessary to register your account, provide the Platform services, and manage our contractual relationship with you as a player.
• Legal obligation — we are required by law to collect and retain certain identity and financial records for anti-money laundering compliance, KYC verification, and regulatory reporting.
• Legitimate interests — we process technical data and gaming activity data for fraud prevention, platform security, and service improvement, where these interests are not overridden by your privacy rights.
• Consent — where we send you optional marketing communications, we do so only on the basis of your explicit consent, which you may withdraw at any time by contacting support.

5Sharing Your Information

mbv88 does not sell, rent, or otherwise trade your personal data to third parties for their own marketing purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment service providers — when you make a deposit or withdrawal, we share the minimum necessary financial reference data with your chosen payment provider (bKash, Nagad, Rocket, Upay, Visa, or Mastercard) to process the transaction. These providers are contractually bound to handle your data securely and only for payment processing purposes.
• Game content providers — licensed game studios such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and Microgaming may receive limited session and technical data necessary to deliver their games on our Platform. They do not receive your identity or financial data.
• Regulatory and law enforcement authorities — we may be required to disclose personal data to regulatory bodies, financial intelligence units, or law enforcement agencies where we are legally obliged to do so, for example in connection with anti-money laundering investigations or court orders. We will disclose only the minimum data required by the applicable legal obligation.
• Technology and infrastructure providers — we use trusted third-party providers for Platform hosting, data storage, security monitoring, and analytics. These providers act as data processors under our instruction and are contractually prohibited from using your data for any purpose other than delivering services to us.

6Payment Data and Financial Privacy

All transactions on mbv88 are processed in Bangladeshi Taka (BDT) via mobile financial services including bKash, Nagad, and Rocket, as well as Upay, Visa, and Mastercard. When you initiate a deposit or withdrawal, we collect a transaction reference and the masked identifier of the payment account you use (for example, the last four digits of a card number or the registered mobile number associated with your bKash or Nagad wallet). We do not store your full card number, CVV code, or full mobile banking PIN on our servers.

Financial transaction records are retained for a minimum of five years from the date of the transaction in order to satisfy our legal obligations under applicable financial regulations. This retention period may be extended where a transaction is subject to an ongoing investigation or legal proceeding.

7Cookies and Tracking Technologies

mbv88 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device by your browser when you visit the Platform. We use the following categories of cookies.

• Essential cookies — these are strictly necessary for the Platform to function. They enable core features such as maintaining your login session, processing transactions, and ensuring the security of your account. These cookies cannot be disabled without breaking core Platform functionality.
• Functional cookies — these cookies remember your preferences and settings (such as language preference and display settings) to provide a more personalised experience on return visits. They are not essential but improve your experience of the Platform.
• Analytics cookies — we use privacy-respecting analytics to understand aggregated patterns of how the Platform is used, such as which pages are visited most frequently and where users encounter difficulties. This data is processed in aggregate form and does not identify individual players.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies will affect the functionality of the Platform and may prevent you from logging in or completing transactions.

8Data Retention

We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as we are legally required to retain it. The following general retention periods apply.

• Account data and KYC records are retained for the lifetime of your account and for a minimum of five years following account closure, in order to comply with anti-money laundering and financial record-keeping obligations.
• Gaming activity and transaction records are retained for a minimum of five years. Where records are subject to a regulatory investigation, dispute, or legal proceeding, they are retained until the matter is fully resolved, plus an additional period as required.
• Technical data such as IP address logs and session records are retained for up to 12 months and then automatically purged from our systems, unless retained for a longer period in connection with an active security investigation.

9Your Data Protection Rights

As a registered player on mbv88, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within 30 days of receipt.

• Right of access — you may request a copy of the personal data we hold about you. We will provide this in a structured, commonly used format within 30 days of your request.
• Right to rectification — if you believe that any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it. Minor details such as your registered contact number can be updated via the account settings section of the Platform.
• Right to erasure — in certain circumstances, you may request that we delete your personal data. This right is subject to our legal obligations to retain certain data (for example, KYC records and financial transaction records), which may prevent us from fulfilling an erasure request in full.
• Right to restriction of processing — you may request that we restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where processing is unlawful but you prefer restriction over erasure.
• Right to data portability — where your data is processed on the basis of consent or contractual necessity, you may request a machine-readable copy of the personal data you provided to us, so that you can transfer it to another service provider if you wish.
• Right to object — you have the right to object to the processing of your personal data where we rely on legitimate interests as our legal basis. You also have an unconditional right to object to the use of your data for direct marketing at any time.

10Data Security

mbv88 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL encryption for all data in transit, firewall protection, intrusion detection systems, access controls that limit who within our organisation can view sensitive personal data, and regular security audits conducted by qualified third-party security specialists.

Despite these measures, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify affected players and relevant authorities as required by applicable law, within the timeframes prescribed.

11Children's Privacy

The mbv88 Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data from our systems and close the associated account.

12Marketing Communications

With your consent, we may send you promotional communications about mbv88 bonuses, seasonal offers (such as Eid and Pohela Boishakh promotions), new game launches, and other platform news. We send these communications via your registered mobile number or email address. You may withdraw your consent to receive marketing communications at any time by contacting our support team.

Please note that withdrawing consent to marketing communications does not affect essential account communications, such as transaction confirmations, security alerts, and policy updates, which we may send regardless of your marketing preferences as they are necessary for the management of your account.

13Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in applicable law, or improvements to the Platform. Where changes are material, we will provide reasonable notice to registered players via a prominent notice on the Platform or via direct communication to your registered contact details prior to the changes taking effect.

The date shown in the 'Last updated' banner at the top of this page indicates when this Policy was most recently revised. Your continued use of the Platform following any update constitutes your acceptance of the revised Policy. If you do not agree to the revised Policy, you should cease using the Platform and contact support to close your account.

14Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data protection rights, or need to raise a privacy concern, please contact our Data Privacy team. We aim to respond to all privacy-related requests within 5 business days and to resolve them fully within 30 calendar days of receipt.