Responsible Gaming

Our Commitment to Responsible Gaming

Gambling is entertainment, and for the great majority of mbv88 players in Bangladesh it remains exactly that — a fun and enjoyable pastime. However, we recognise that for a small number of people gambling can develop into a problem. Our responsible gaming programme is built around a simple principle: every player deserves the information and tools they need to make confident, informed decisions about how they gamble.

At mbv88, responsible gaming is not a legal checkbox — it is a core part of how we operate. We monitor player activity for signs of problematic behaviour, provide a full suite of self-management tools, enforce strict age verification, and make it simple for any player to take a break or permanently close their account at any time, no questions asked.

Your Responsible Gaming Tools

mbv88 makes the following self-management tools available to every registered player at no cost. To activate any tool, contact our support team at [email protected] — we will action your request promptly, usually within a few hours.

Healthy Gambling Habits

Following these simple guidelines consistently helps the vast majority of players keep their gambling enjoyable and within comfortable personal limits. We encourage every mbv88 player to keep these principles in mind every time they log in.

• Only gamble with money you can genuinely afford to lose — never with funds earmarked for rent, food, bills, or other essential expenses.
• Set a budget before you start and stick to it, win or lose. When your session budget is gone, stop — do not dip into other funds to continue.
• Treat gambling as entertainment, not a way to earn income. All casino games and sports bets carry a built-in house edge — they are not a reliable source of income over time.
• Never chase losses. Increasing bets to recover what you have lost is a recognised pattern of problem gambling and almost always results in further losses.
• Take regular breaks — step away from the screen every 30 to 60 minutes. Avoid long uninterrupted sessions that make it easy to lose track of time and money.
• Do not gamble when stressed, upset, or under the influence of alcohol. Impaired judgement leads to poor decisions, and losses feel far more distressing in those states.

Warning Signs of Problem Gambling

Problem gambling develops gradually. Recognising the early warning signs — in yourself or someone you care about — allows you to seek help before the situation becomes more serious. The following behaviours may indicate that gambling has moved beyond healthy recreation.

• Spending more money or time on gambling than you originally planned, or regularly breaking your own limits.
• Chasing losses — continuing to gamble after losing in an attempt to win back what was lost.
• Feeling restless, irritable, or anxious when not gambling, or when trying to cut back or stop.
• Neglecting work, family, friends, or other important responsibilities because of time or money spent on gambling.
• Borrowing money, selling possessions, or using funds set aside for necessities to fund gambling.
• Lying to family, friends, or an employer about how much time or money is spent on gambling.
• Using gambling primarily to cope with stress, depression, loneliness, or other emotional difficulties.

Self-Assessment Checklist

Answer the following questions as honestly as you can. If you answer yes to one or more, it may be worth taking a closer look at your relationship with gambling and considering speaking to someone you trust.

There are no right or wrong answers here — this checklist is for your own private reflection. If any of your answers concern you, please contact our support team or speak with a trusted friend, family member, or professional counsellor.

How to Set Your Deposit Limit

Deposit limits are one of the most practical tools available for keeping your gambling within a budget you are comfortable with. Here is how they work on mbv88 and how to get one set up.

• Contact [email protected] and request a deposit limit. Specify whether you want a daily, weekly, or monthly limit and state the maximum BDT amount you wish to set.
• Limit reductions are applied immediately upon confirmation — there is no delay when you choose to spend less.
• Limit increases require a mandatory 7-day cooling-off period before they become active. This is intentional — it gives you time to reconsider before committing to a higher spend.
• You can request a review of your current active limits at any time — simply email support and we will confirm your settings in our reply within one business day.

Self-Exclusion: Taking a Break

If you feel that gambling has become a problem or that you simply need time away from the platform, self-exclusion is the right choice. Requesting it is a sign of strength — it means you are taking control of your situation. mbv88 will fully support your decision without question.

To request self-exclusion, email [email protected] and state your preferred exclusion type. Your request will be processed promptly and you will receive confirmation once your account has been suspended.

• Temporary self-exclusion — choose a period from a minimum of 30 days up to 12 months. Your account does not reopen automatically at the end; you must contact support to confirm reactivation.
• Permanent self-exclusion — your account is closed indefinitely with no possibility of reinstatement. Any remaining balance is returned to you via your registered payment method after closure is confirmed.
• During any exclusion period, all promotional and marketing communications are immediately halted and you cannot deposit, place bets, or access any gaming feature on mbv88.

Protecting Underage Players

mbv88 is firmly committed to preventing underage gambling. We apply age verification checks at the point of registration and may request supporting identity documents before processing withdrawals. Every player must confirm they are 21 years of age or older before completing registration — accounts found to belong to someone under 21 will be closed immediately.

If you share a device with younger family members, we recommend taking practical steps to prevent minors from accessing mbv88 or any gambling platform on that device.

• Use a strong, unique password for your mbv88 account and never share it with anyone. Always log out after every session, especially on shared or family devices.
• Enable parental controls on any shared device and consider installing third-party web-filtering software to restrict younger users from accessing gambling or adult content websites.
• If you believe a minor has accessed your account, contact our support team immediately. We will freeze the account pending investigation and you will not be penalised for reporting the matter in good faith.

Need Help? We Are Here for You

If gambling is causing you distress, financial difficulty, or is affecting your relationships or daily life, please do not wait. Our support team is available around the clock to help you activate any of the tools on this page, or simply to listen and point you toward additional resources.

You can also speak to a trusted person in your life — a family member, close friend, or professional counsellor. Seeking help early is always the right decision, and you do not have to face this alone.